Refund policy

Return Policy 

Please be informed that we do not offer a refund if fish are dead on arrival (DOA) during the cold months (current period). We still do deliver live stock but it is at the client's risk. 

If any accessories arrive broken or do not work (manufacturer error) we will first evaluate your situation and provide a refund if it necessitates. However, return shipping will be at the cost of the customer if it is in a region beyond KwaZulu-Natal.

We apologise for any inconvenience caused and are dedicated to ensuring you are happy with your purchase and our service. If you have any further questions regarding our policy do not hesitate to contact us. Details are provided on the contact page.